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W10722869A W10722870A - SP Get the app and connect instructions, terms of use, and privacy policy a\ t www.whirlpool.com/connect If you have any problems or questions, call Whirlpool Corporation Connected Appliances at \ 1-866-333-4591 Use & Care Guide Smart Top-Loading High Efficiency Low-Water Washer Para obtener acceso al Manual de uso y cuidado en español, o para obtener información adicional acerca de su producto, visite: www.whirlpool.com. Designed to use only HE High Efficiency detergents.
2 Table of Contents Washer Safety . \ . 3 Washer Overview Connectivity Features . \ . 4 Wash Performance Features . \ . 5 Control Panel . \ . 7 Connectivity Setup . \ . 9 Cycle Guide . \ . 11 Using Your Washer Basic Operation . \ . 12 Smart Operation . \ . 16 Washer Maintenance . \ . 17 Troubleshooting Connectivity . \ . 19 Washer Operation . \ . 20 Connected Appliance Regulatory Notices FCC and IC Compliance . \ . 25 Open Source License Usage . \ . 26 Warranty . \ . 27 Assistance or Service . \ . Back Cover
3 Washer Safety State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer. WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.
4 Washer Overview — Connectivity Features Wi-Fi connectivity allows your Smart Washer to connect to the Internet and interact with the Whirlpool™ app from your smartphone or mobile device. This connection opens up several Smart options to you: options intended to save you valuable time and energy. u q SMART FEATURES Smart Features help make your everyday more efficient by letting you remotely monitor, manage, and maintain your washer. Remote Start & Pause What it does: Allows you to send remote control of your washer to your smartphone or mobile device via the Whirlpool™ app. What it does for you: Lets you manage when to start your wash cycle and when your laundry gets done. Have freshly washed laundry when you’re ready for it – not just when you’re home to wait. Cycle Progress What it does: Gives you an up-to-the-minute look at your wash cycle progress and remaining cycle time from anywhere. What it does for you: Relieves you of having to visit the laundry room to check on the status of your wash cycle. Clothes Clean Notification (Opt-In) What it does: Your washer will send you a push notification when its current cycle is complete. What it does for you: Alerts you precisely when the wash is done, so you can get the next load started and move on to other things. If you can’t unload the washer right away, or are away from home when a cycle finishes, you can remotely activate Load Fresh cycles to help your clothes stay fresh until you’re able to get to them. Specialty Cycles & My Cycle What it does: Allows you to browse additional wash cycles available in the Whirlpool™ app and download a cycle to the washer with the Download & Go™ option. You can also create and save your own customized cycles. What it does for you: Takes the guesswork out of selecting the optimal washer settings for garments and household items that require specialized care. Quiet Mode What it does: Lets you turn off the tones and beeps coming from your washer. What it does for you: Allows you to do laundry without disturbing anyone else in the household. Issue Alerts (Opt-In) What it does: Sends you a push notification if something has gone wrong. What it does for you: Gives you a heads-up, and provides guidance to fix simple issues through videos and step-by-step instructions. If the issue is more complex, you can e-mail or call our service center directly from the Whirlpool™ app. SMART ABOUT ENERGY Your Smart Washer can monitor and respond to changing energy demand levels on the power grid. Smart Delay (Opt-In) What it does: When energy demand is high, it gives you the option to delay starting a wash cycle until demand levels are lower. What it does for you: You can feel good about giving a little back to the environment. Some consumers may even see a lower energy bill. If you need to begin a wash cycle immediately, you can override a Smart Delay. The washer will return to energy monitoring on the next cycle. GET STARTED Refer to the Quick Connect packet that came with your washer, or see the “Connectivity Setup” section on pages 9 and 10 of this \ Use & Care Guide and follow the instructions to get connected. Check the Whirlpool™ app frequently for additional information and features.
5 Washer Overview — Wash Performance Features Choosing the Right Detergent Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use and do not go over the Max line. See “Using Laundry Product Dispensers” for more information. Normal Sounds You Can Expect At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load and as the basket is slowing down to stop. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak. Use only High Efficiency (HE) detergent. Improved Cleaning Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more effective way to remove soils. Automatic Load Size Sensing Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. Initially the basket will start to spin prior to adding water; this is part of the sensing process and is normal. This low-water wash method uses less water and energy compared to a traditional agitator-style washer. For best performance, it is recommended to load items in loose heaps evenly around the washplate. As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added. IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line. Cleaning with Less Water The most visible difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size — no water level selector is needed. Traditional agitator-style washer Low-water washer WashplateWashplate
6 Dispensers Liquid fabric softener dispenser Pour measured liquid fabric softener into the liquid fabric softener dispenser, if desired. It will dispense automatically at the optimum time. • Use only liquid fabric softener in this dispenser. High Efficiency “HE” detergent dispenser Add liquid or powdered HE detergent product to this dispenser for your main wash cycle. Remove tray if using powder detergent. IMPORTANT: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent and do not go over the Max line. NOTE: Follow the manufacturer’s instructions to determine the amount of detergent to use. TimedOxi dispenser This dispenser holds up to 3/4 cup (180 mL) Oxi booster or other laundry booster, such as powdered or liquid color-safe bleach. Laundry boosters are automatically dispensed at the proper time during the wash cycle. Be sure to select Oxi from the Deep Clean options to ensure proper dispensing. NOTE: Fill dispenser with only Oxi. Do not mix with bleach. Liquid chlorine bleach dispenser The bleach will be automatically diluted and dispensed at the optimum time during the wash cycle. This dispenser cannot dilute powdered bleach. NOTE: Fill dispenser with liquid bleach only. A B D Use only High Efficiency (HE) detergent. C C A D B
7 Washer Overview — Control Panel uq 2 NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name until the desired section is illuminated. 1 6 43 598 22 8 REMOTE STARTTo start a washer cycle remotely from the Whirlpool™ app, touch and hold DOWNLOAD & GO for about 3 seconds. The Remote Start status indicator (6) and the indicator above the Start/Pause button (3) will begin blinking. Touch and hold START/PAUSE to set the mode. The indicator above Start/Pause will go out, and the Remote Start indicator will be solidly lit. NOTE: Any interaction with the washer once a Remote Start has been set will cause the mode to cancel. See “Using Your Washer — Smart Operation” for details. CONNECTIVITY STATUS INDICATORS Remote Start Wi-Fi Smart Delay SMART GRID STATUS INDICATORS ( ) Blue The BLUE indicator will be lit during times of OFF-PEAK energy demand. Wash cycles will begin without delay upon touch and hold of the Start/Pause button. Amber The AMBER indicator will be lit during times of PEAK energy demand. The washer will go into Smart Delay mode upon touch and hold of the Start/Pause button, and the Smart Delay indicator (6) will illuminate. When energy demand returns to OFF-PEAK levels, the AMBER indicator and Smart Delay indicator will go out, the BLUE indicator will illuminate, and the wash cycle will begin. If Whirlpool™ app service is momentarily unavailable, the Smart Grid status indicators will be OFF. Touching Connect will cause the BLUE indicator to blink for 2 seconds and then stay OFF. POWER BUTTONTouch to turn the washer ON. Touching once while the washer is on will cancel the current cycle and turn the washer OFF. WHAT TO WASH/HOW TO WASHFirst select a setting from the “What to Wash” menu and then select a setting from the “How to Wash” menu to get the best combination cycle available for the type of items you are going to wash. See “Cycle Guide” for cycle details. START/PAUSE BUTTONTouch and hold the START/PAUSE button to begin the selected cycle; touch again to pause a cycle. The light above the Start/Pause button will be solidly lit in any running states. It turns off at the end of a cycle. It will flash when in a paused state or when waiting for you to touch Start/Pause after setting the washer for Remote Start mode. ADD GARMENTWhen Add Garment is lit, you may touch Start/Pause to pause the washer. Open the lid and add items, then touch and hold START/PAUSE to start the washer again. TIME/STATUS DISPLAYThe Time/Status display shows the time required for the cycle to complete. Factors such as load size and water pressure may affect the time shown in the display. Tightly packed loads, unbalanced loads, or excessive suds may cause the washer to adjust the cycle time as well. When the cycle is complete, the display will show END until the lid is opened. CONNECT BUTTONTouch CONNECT during the initial connection of the washer to your home Wi-Fi network. The Wi-Fi status indicator (6) will be lit when the washer is connected to the network. See “Connectivity Setup” section for details. If the washer is in a Smart Delay, touch CONNECT to override the delay and begin a wash cycle immediately. DOWNLOAD & GO™ OPTIONSet a Specialty Cycle or My Cycle in the Whirlpool™ app and download it to your washer. The light above Download & Go™ will illuminate, indicating that the cycle has been received. Touch DOWNLOAD & GO to select the cycle for use. See “Using Your Washer — Smart Operation” for details. 1 33 10 4 u q u q u q 6 u q 7 7 5
8 10 OPTIONSYou may add or remove options for each cycle. Not all options can be used with all cycles, and some are preset to work with certain cycles. END BEEPTouch this button to turn the signal indicating the end of a wash cycle to low, medium, high, or off. NOTE: You may also adjust the tones that sound when a feature, setting, or option is touched. Touch and hold END BEEP for about 3 seconds to turn key activation sounds to low, medium, high, or off. DEEP CLEAN OxiSelect the Oxi option so that it is added to the load at the correct time. SteamThe Steam Clean option adds additional soak and wash time to many cycles to help remove tough stains, as well as a steam boost for added cleaning power. Steam Clean uses a heater within the washer to maintain the selected temperature setting throughout the wash period. Steam Clean may be selected as an option with other cycles. UTILITY TOOLS Clean WasherUse this every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.” IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub. Rinse & SpinCombines a rinse and high speed spin for loads requiring an additional rinse cycle. Also use for loads that require rinsing only. If you want a Drain & Spin, select RINSE & SPIN and then deselect EXTRA RINSE. EXTRA RINSEThis option can be used to automatically add a second rinse to most cycles. PRESOAKUse this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then pause to soak, and then begin the selected cycle. CYCLE MODIFIERSWhen you select a cycle, its default settings or the previous cycle selection will light up. TEMPERATURETemperature control senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric. • On some cycles, warm and hot water may be cooler than what your previous washer provided. • Even for cold wash settings, some warm water may be added to the washer to maintain a minimum temperature. 9 SOIL LEVELSoil Level (wash time) is preset for each wash cycle. As you touch the Soil Level pad, the cycle time (minutes) will increase or decrease in the Time/Status display and a different wash time will appear. Select the most suitable setting for your load. For heavily soiled items, select Heavy Soil Level for more wash time. For lightly soiled items, select Light Soil Level for less wash time. Lighter soil level setting will help reduce tangling and wrinkling. SPIN SPEEDThis washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles. • Faster spin speeds mean shorter dry times, but may increase wrinkling in your load. • Slower spin speeds mean less wrinkling, but will leave your load more damp. LIDThe Lid Lock indicator ( ) lights up when the lid is locked and cannot be opened. If you need to open the lid, touch START/PAUSE. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. It will be flashing during any unlocking process. Touch and hold START/PAUSE again to restart the cycle. 8
9 IMPORTANT: Proper installation of your washer prior to use is your responsibility. Be sure to read and follow the Installation Instructions that came with your washer. Automatic Setup Instructions – Wi-Fi Protected Setup (WPS) Press the WPS button on the router. An indicator light will begin blinking. HELPFUL TIP: The WPS function on your router is active for 2 minutes. Complete the next step within that timeframe or you will need to reinitiate WPS. 1. Router setup INTERNETWI-FI PROTECTEDSETUP (WPS) HOME WIRELESS ROUTER Touch the POWER button (A) to turn on the washer, then touch the CONNECT button (B). The Wi-Fi status indicator (C) on the washer control panel will blink slowly while your washer and router attempt to connect. The Time/Status display (D) will show a “sensing animation”. This can take up to 2 minutes. If the connection is successful, the Wi-Fi status indicator will come on and remain lit. If Your Washer Doesn’t Connect If your washer and router fail to connect after 2 minutes, the Wi-Fi status indicator (C) will blink rapidly for 2 seconds and then turn off. Refer to the “Troubleshooting — Connectivity” section of this Use & Care Guide, check any connection instructions for your specific router, and refer to alternate instructions at www.whirlpool.com/connect. 2. Washer setup (time sensitive step) Connectivity Setup You will need: • A home wireless router capable of Wi-Fi Protected Setup (WPS). The router should be on and have a live Internet connection. • The Smart Appliance ID (SAID) from your washer. This is located on a sticker under the washer lid. NOTE: If your home wireless router is not equipped with a WPS button, please check the user manual of your router to confirm if it is WPS capable. If not, alternate setup instructions are at www.whirlpool.com/connect. uq A C D B uq AB C D u q u q
10 Connectivity Setup (cont.) NOTE: If this is your first Smart Appliance, you will need to download the \ Whirlpool™ app and create an online user account. If you already have the app and a user account, please skip ahead to “Register \ your washer in your user account.”* From your mobile device, smartphone, or tablet, go to www.whirlpool.com/connect and follow the instructions to download and install the Whirlpool™ app. 3. Download app Registering your washer in your account is a necessary step in order for you to take full advantage of the Smart Features. When prompted by the app, enter the Smart Appliance Identification Number (SAID) (case sensitive), which can be found on a sticker under the washer lid. My Smart Appliance ID# is: NOTES: • Once you’ve connected your washer to your home Wi-Fi network, it will remain linked even if the power goes out, you move the appliance, or if you put it in storage for a while. • If you replace your wireless router (or get a different Smart Washer), you will need to repeat this connectivity setup process. Register your washer in your user account 4. Account setup SET UP Once installed, tap the Whirlpool™ app icon to run the app.You will be guided through the steps to set up a user account. The app will make sure to get the necessary personal and home information, as well as information about your energy company. SET UP *Subject to terms of use and privacy policy at www.whirlpool.com/connect.
